**Right of Withdrawal for Consumers**
As of: October 01, 2024
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity.)
**Right of Withdrawal for Consumers**
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity.)
Please note that according to several notices on our website and the General Terms and Conditions, Kryolan and Dermacolor products are only supplied to commercial customers.
**Withdrawal Policy**
**Right of Withdrawal**
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day:
- On which you or a third party designated by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods in a single order and they are delivered as a whole;
- On which you or a third party designated by you, who is not the carrier, took possession of the last goods, provided that you ordered multiple goods in a single order and they are delivered separately;
- On which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last piece, provided that you ordered a product that is delivered in several partial shipments or pieces.
For deliveries whose acceptance was refused, we will charge return and shipping costs of €4.90 each.
To exercise your right of withdrawal, you must inform us (Gabriele Bergmann, Im Roth 1 A, 97688 Bad Kissingen, Telephone number: 0971-69145 or Email: info@gabriele-bergmann.de) by means of a clear statement (e.g. a letter sent by mail, fax, or email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
**Consequences of Withdrawal**
If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for the additional costs arising from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same payment method that you used for the original transaction, unless otherwise agreed with you; in no case will you be charged fees for this repayment.
We may withhold reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods to us without undue delay and in any event not later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
**Exclusions or Premature Expiry of the Right of Withdrawal**
The right of withdrawal does not exist for contracts:
- For the delivery of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- For the delivery of goods that can spoil quickly or whose expiration date would soon be exceeded;
- For the delivery of alcoholic beverages, the price of which was agreed upon when the contract was concluded but which can be delivered no earlier than 30 days after the conclusion of the contract, and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- For the delivery of newspapers, periodicals, or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts:
- For the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery;
- For the delivery of goods which, due to their nature, have been inseparably mixed with other goods after delivery;
- For the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.
---
**Sample Withdrawal Form**
(If you want to withdraw from the contract, please fill out this form and send it back.)
- To Gabriele Bergmann, Im Roth 1 A, 97688 Bad Kissingen, :
- I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
(1)____________________________________
(2)____________________________________
(3)____________________________________
(continue as necessary if more items were purchased and are being revoked)
The provision of the following service(s) (*)______________________________________
- Ordered on _______________(*)/ received on _____________________________(*)
- Name of the consumer(s)______________________________________
- Address of the consumer(s)______________________________________
- Signature of the consumer(s) (only if communicated on paper)
- Date ____________________________________________________
(*) Delete as appropriate.
Please note:
If possible, do not send the goods back unfree, but as a prepaid package. We will be happy to send you a prepaid return label in advance if we are responsible for the return shipping costs.
Please also note that products from the Kryolan and Dermacolor (light) brands are only sold to commercial customers, and therefore, no right of withdrawal exists for these products!