Important customer information

As of: November 20, 2022

Shipping conditions

Delivery will take place after

Argentina, Australia, Bahamas, Barbados, Belgium, Brazil, China, Costa Rica, Denmark, Germany, England, Estonia, France, Greece, Haiti, Honduras, Hong Kong, India, Indonesia, Ireland, Iceland, Israel, Italy, Japan, Cuba , Latvia, Luxembourg, Malaysia, Mexico, Monaco, New Zealand, Netherlands, Austria, Portugal, Russian Federation, Sweden, Switzerland, Spain (mainland and islands), Thailand, United Arab Emirates, United States of America (USA).

Shipping costs (including VAT)

Shipping within Germany:

We charge a flat rate of €3.90 per order for shipping costs.

We deliver free shipping for orders over 75.00 euros.

For deliveries whose acceptance has been refused, we will charge return shipping costs of €4.90 each.

Deliveries abroad:

We calculate shipping costs abroad based on shipping weight:

Belgium, Denmark, England, Estonia, France, Greece, Ireland, Italy, Latvia, Luxembourg, Monaco, Netherlands, Austria, Portugal, Sweden, Spain (mainland and islands):

For packages from 0 to less than 0.5 kg €8.50
For packages from 0.5 kg to less than 1 kg €10.90
For packages from 1 kg to less than 2 kg €16.80
For packages from 2 kg €19.70 plus €2.90 for each additional kilo.
From 31.5 kg a new package will be charged.

Switzerland:

For packages from 0 to less than 0.5 kg €8.50
For packages from 0.5 kg to less than 1 kg €13.90
For packages from 1 kg to less than 2 kg €19.80
For packages from 2 kg €19.70 plus €2.90 for each additional kilo.
From 31.5 kg a new package will be charged. (Staggered costs as above)

Argentina, Australia, Bahamas, Barbados, Brazil, China, Costa Rica, Haiti, Honduras, Hong Kong, India, Indonesia, Iceland, Israel, Japan, Cuba, Malaysia, Mexico, New Zealand, Russian Federation, Spain (mainland and islands), Thailand , United Arab Emirates, United States of America (USA):

For packages from 0 to less than 0.5 kg €8.50
For packages from 0.5 kg to less than 1 kg €11.90
For packages from 1 kg to less than 2 kg €26.90
For packages from 2 kg €29.80 plus €2.90 for each additional kilo.

From 20 kg a new package will be charged.

If delivery is made to non-EU countries, additional customs duties, taxes or fees may have to be paid by the customer, however not to the provider, but to the relevant customs or tax authorities there. The customer is advised to check the details with the customs or tax authorities before ordering.

Delivery times

Unless a different deadline is specified in the respective offer, the goods will be delivered in Germany within 3 - 8 days, for deliveries abroad within 9 - 14 days after conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.

If you collect the goods yourself, we will inform you by email about the availability of the goods and the collection options. In this case, no shipping costs will be charged.

Payment terms

For deliveries within Germany you have the following payment options:

Payment on pickup
Payment in advance by bank transfer
payment with credit card
Payment via Paypal
Payment by invoice (under specified conditions)
For deliveries abroad you have the following payment options:

Payment on pickup
Payment in advance by bank transfer
payment with credit card
Payment via Paypal
The provider reserves the right to exclude certain payment methods in individual cases.

Further payment details

If payment is made on invoice, the invoice amount must be paid within 14 days.

If you pay by credit card, your credit card account will be debited when the goods are shipped.

If you have any questions, you can find our contact details in the legal notice.